Packages without an RMA number on the return shipping label may not be accepted by our warehouse.Īfter clarifying the refund matter, we will process the refund within 1 working day. Do not write the RMA number on the actual box. RMA numbers should be clearly displayed on the return shipping label of any package being returned to GIM. When you get the RMA number, you can print out or hand write in paper in two copies, one stick outside the parcel and one put inside the package. Firstly, customers should submit the returns application by sending email to After approval, we will send the RMA number to you by email.Ģ. We don’t accept return packages without RMA number.ġ. To complete your return, we require a receipt or proof of purchase, please provide your order number, email, phone number, issue summary, pictures and videos of the items. It must also be in the original packaging and include all accessories.ģ. Your item must be unused and in the same condition that you received it. We do not accept returned items that were sent back by you directly without checking with us first.Ģ. Please contact us before sending the item back to us for returns. You will need to return the product with all original materials and packaging included in a new condition. GARINEMAX remain the rights to provide refund or other solutions in this case.ġ. If you are returning the product simply because you do not wish to keep it longer and is not of any quality issues, please note that the shipping and handling fees would be excluded from your refund. For this service, please contact our customer service support team for more personalized solution. However, we do offer a one-year warranty for product maintenance.
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However, you can also choose to exchange a new item free of charge.Īt this point, we do not accept returns after 30 days of order being received. You may also return defective items, items damaged at the time of receipt, and incorrect items received without penalty. **If you receive products with missing parts, you can contact us to receive those parts or product exchange.
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If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. We must receive your returned items at our warehouse within 45 days of delivery.
You must return items in new or unused condition with all original materials included with the shipment. This means you can initiate a return for most new and unopened items within 30 days of delivery for a full refund. GARINEMAX uses a 30-day free return policy. You can return and exchange the product based on these policies. However, if you are not satisfied with the product or the service we provide. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. We want you to enjoy your experience here.
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